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Payments Policy 

This Payments Policy explains how funding and payouts work on BinoBet. It complements our Terms & Conditions, Privacy Policy, AML & CTF Policy, Responsible Gambling Policy, and Bonus & Promotions Policy. 

1. Principles

  • Clarity: fees, limits, and timelines are shown before you confirm a transaction.
  • Safety first: we follow “pay‑to‑source” and run verification to prevent fraud and financial crime.
  • Fairness: we process withdrawals promptly once checks are complete.
  • Compliance: we meet KSA rules, Wwft (AML), Sanctions Act, and consumer law.

2. Supported methods

Available methods depend on your status and device. The cashier shows what’s available to you.

Deposits):

  • iDEAL (instant bank transfer via your bank environment)
  • SEPA bank transfer (usually 1–2 business days)
  • Cards (debit/credit where permitted)
  • Other local options (shown in the cashier as enabled)

Withdrawals:

  • SEPA bank transfer
  • Original funding method where technically possible (see pay‑to‑source)

We do not accept cash, cheques, anonymous vouchers without traceability, or crypto. Business accounts require prior approval.

3. Currency and exchange

  • Accounts operate in EUR.
  • If we ever support another currency, we will show FX rates and any fees before you confirm. Your bank may charge additional FX fees; we do not control bank rates.

4. Limits

  • Per‑transaction minimums/maximums are shown per method in the cashier.
  • Daily/weekly/monthly deposit limits exist for responsible‑play and risk reasons.
  • We may set introductory limits for new accounts and raise them after successful verification.
  • You can decrease your own limits at any time in Account → Limits (decreases apply immediately; increases use a cooling‑off period).

5. Fees

  • We aim to absorb costs. Where a fee applies (e.g., manual SEPA payout, repeated cancellation of withdrawals, cross‑border SEPA, out‑of‑policy method), it will be shown before you confirm.
  • Your bank or provider may charge separate fees (e.g., incoming transfer fees) beyond our control.

6. Processing times 

Deposits:

  • iDEAL and cards: usually instant once your bank authorises.
  • SEPA transfers: 1–2 business days from when your bank sends the transfer.

Withdrawals:

  • Internal review (risk/AML checks): typically within 24 hours once requested.
  • Payout to bank (SEPA): 1–2 business days after approval; longer over weekends/holidays.
  • Large wins may be paid in tranches for security and banking‑limit reasons.

Times can extend when additional verification is required or a payment network is experiencing delays. At BinoBet we will keep you informed in your cashier and by e‑mail where appropriate.

7. Pay‑to‑source 

  • Where possible, withdrawals are returned to the same method used to deposit.
  • If a method does not support withdrawals (e.g., some iDEAL flows), we pay to a verified IBAN in your name.
  • We may split a withdrawal across methods to match deposit flows and to comply with anti‑money‑laundering controls.

8. Ownership of payment methods

  • The account holder’s name must match the bank or cardholder name.
  • We may ask for a redacted bank statement (showing your name and IBAN) or a masked card image (first 6 and last 4 digits only) to confirm ownership.
  • Third‑party payments and mule activity are prohibited.

9. Verification and holds

  • We run checks to meet AML/CTF, sanctions, and fraud‑prevention duties.
  • Examples of triggers: first withdrawal, large payout, new payment method, change of details, unusual deposit/withdraw pattern.
  • While a check is in progress, withdrawals may show as Pending. We aim to resolve promptly and request only what is necessary.
  • If we cannot complete verification or if risk remains high, we may limit, suspend, or close the account and return funds where lawful.

10. Failed or reversed transactions

  • If a deposit fails or reverses, we do not credit funds or we may remove provisional credit.
  • If a withdrawal fails (for example, incorrect IBAN), we will revert the funds to your gaming wallet and ask you to correct details.
  • We are not responsible for delays caused by incorrect details you provide.

11. Chargebacks and disputes

  • Filing a chargeback without contacting us may delay resolution.
  • If a deposit is charged back, associated winnings may be treated as contingent until the dispute is settled.
  • Repeated or unjustified chargebacks may lead to account suspension and recovery of costs.
  • We supply evidence to your bank or card scheme to resolve the dispute.

12. Refunds and reversals

  • Deposits used for gameplay are generally non‑refundable.
  • Where a duplicate or erroneous transaction occurs, we refund the mistaken amount through the original method where possible.
  • Bonus participation can affect refund eligibility (see the Bonus Policy).
  • Refunds follow verification rules (Sections 8–9).

13. Jackpots and large wins

  • Progressive jackpots are validated by the network provider. The official jackpot server record determines the amount.
  • We may require additional identity and source‑of‑funds/wealth checks before paying large wins.
  • Large payments may be split across multiple SEPA payouts due to banking limits or security controls.
  • We will keep you informed of milestones and target dates during processing.

14. Bonuses and payments

  • Cash and bonus balances are separate.
  • You cannot withdraw bonus funds or winnings from bonus funds until wagering and other conditions are met.
  • Withdrawing before completion may forfeit the active bonus and related bonus winnings. See the Bonus & Promotions Policy and specific Promotion Terms.

15. Dormant accounts and unclaimed balances

  • After 12 months without login, your account becomes dormant. We will try to contact you.
  • A reasonable monthly fee may apply from month 13 to cover maintenance (see T&Cs).
  • Logging in, withdrawing, or closing the account stops dormancy fees. Funds remain safeguarded at all times.

16. Security and fraud prevention

  • We use TLS encryption, device intelligence, velocity checks, and manual reviews to protect payments.
  • We may block deposits/withdrawals if we detect bots, account takeover, or location spoofing.
  • Suspected financial crime or sanctions exposure may be reported to FIU‑Netherlands or other authorities as required by law.

17. Support and complaints

  • Support: We answer during published hours.
  • If you are not satisfied, follow the Complaints process in the T&Cs. You can escalate to our ADR provider after our final response.
  • Keep transaction IDs, screenshots, and bank references handy to speed up resolution.

18. Data protection

  • We process payment data under the Privacy Policy and apply security controls appropriate to its sensitivity.
  • We retain transaction records for the periods required by Wwft and tax/accounting law.
  • We share data with payment providers and banks to process transactions and to prevent fraud and money laundering.

19. Changes to this Policy

We may update this Policy for legal, technical, or operational reasons. We will publish a new version with the effective date. Where changes are material, we will notify you through the Platform or by e‑mail.

20. Definitions 

  • Pay‑to‑source: returning a payout to the same method used to deposit, where technically possible.
  • SEPA: Single Euro Payments Area bank transfer scheme.
  • Chargeback: a cardholder disputes a transaction with their bank, which can reverse it temporarily.
  • IBAN: International Bank Account Number; required for SEPA.
  • AML/CTF: Anti‑Money Laundering / Counter‑Terrorist Financing duties under the Wwft.

FAQ

Why do you pay back to the original method?
To prevent money laundering and fraud; it proves funds are returning to the same owner.

Can I cancel a withdrawal?
You can cancel while the status is Pending in the cashier. Once we start processing, cancellation may no longer be possible.

Why was my withdrawal split?
To match deposit flows, comply with network limits, or reduce fraud risk.

My bank shows “processing” for days—what now?
SEPA transfers can take 1–2 business days once we release funds. Weekends/holidays don’t count. Contact Support with the payout reference if it exceeds this window.

Can I use someone else’s card?
 No. Payment methods must be in your name.